|The ancient kingdom of Kongo|
The Democratic Republic of Congo (DRC) is the larger of the two Congos, inheriting its borders from the old Belgian Congo. To the north east, lies the Republic of Congo, once a French colony so, while the two countries may have different borders, they both share French as their official language.
Enter Sean Ong. Sean is A&E Manager for the Far East, based in Malaysia and is responsible for training delivery in his region and elsewhere. He spends a lot of his time travelling in the Middle East as well as Australia and China for product trials, training and exhibitions. As the Congo project involved training an entire application team to complete a large ongoing application, all Sean's expertise would be focussed on getting the training completed as effectively as possible.
|The CA30 arrives at the beach - but can't find a deckchair|
Sean speaks a number of Chinese dialects as well as English and some Malay, so he does not usually have difficulty with communication. Although the company running the Congo project was French, all their documentation (of which there was a considerable amount) was in English, as were their emails and all the meetings we had with them prior to mobilisation. So it came as a shock to all of us that few people on site - and almost none of the people they were to be training - spoke any English.
|Once the Interpreter had a better understanding of the |
process, it was much easier for the trainees
|Training the Interpreter|
Josh returned to the UK after 8 days and by the end of 17 days, when Sean was scheduled to return to Malaysia, three team members were certified as Enviropeel applicators. Nevertheless, it was felt that, although good progress had been made, the existing team would benefit from a further period of in-job training and that a greater number of qualified applicators were required. So, the following month, after an initial scare from the advance of the Ebola epidemic, Sean returned to the Congo to train a further 4-6 applicators. At the same time, the company decided to purchase a second application unit to improve productivity.
It's still early days but progress has continued in application quality and efficiency with reports from Sean indicating the potential for a very successful outcome for our new African colleagues.
Pictures left show an engineer being trained to service a pump, two trainees applying Enviropeel and an application being trimmed in preparation for the final sealant application.